Legal
Terms and Conditions
The terms that govern your use of the Zaha Travels website and our Maldives and Sri Lanka travel planning services.
Last updated 16 September 2026These Terms and Conditions ("Terms") govern your use of zahatravels.com (the "Website") and the travel planning and advisory services provided by Zaha Travels ("Zaha Travels", "we", "us", or "our"), based in Malé, Maldives. By accessing the Website or using our services, you agree to be bound by these Terms.
About Zaha Travels
Zaha Travels is an expert-guided travel planning service specializing in holidays to the Maldives and Sri Lanka. We are a registered member of Visit Maldives Corporation. We help travelers plan their trips by recommending resorts, guest houses, boutique hotels, liveaboards, and experiences from our network of partners, and by coordinating flights, seaplane transfers, and airport meet-and-greet arrangements on your behalf.
Zaha Travels acts as an intermediary between you and the resorts, hotels, transport operators, and other third-party suppliers ("Partners") who ultimately provide the accommodation, transfer, and travel services you book. Except where we expressly agree otherwise in writing, we do not own or operate these properties or services ourselves.
Use of Our Website
You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Website by any third party. You must not misuse the Website by knowingly introducing viruses, malware, or other material that is malicious or technologically harmful, or attempt to gain unauthorized access to the Website, the server on which it is hosted, or any connected system.
Inquiries, Quotes, and Bookings
- Submitting an inquiry through our Website, WhatsApp, email, phone, or social media does not create a binding booking or reservation.
- All travel plans, quotes, and itineraries we prepare are provided free of charge and without obligation to book, until you confirm and complete payment as instructed by your Zaha Travels expert.
- Prices, availability, and package inclusions are subject to change without notice until a booking is confirmed and paid for, and remain subject to the applicable Partner's own rates, availability, and terms at the time of confirmation.
- Once a booking is confirmed, it will also be subject to the specific booking conditions, payment schedule, and cancellation policy of the relevant resort, hotel, airline, or other Partner, which will be shared with you at the time of confirmation.
Payments
Payment methods, deposit amounts, and full payment deadlines will be communicated to you by your travel expert at the time of booking and may vary depending on the Partner and package selected. It is your responsibility to make payments by the specified deadlines to secure and retain your booking.
Cancellations, Amendments, and Refunds
Cancellations, date changes, and refunds are governed by the cancellation policy of the specific resort, hotel, airline, or other Partner involved in your booking, which will be provided to you at the time of confirmation. Zaha Travels will assist in communicating any cancellation or amendment request to the relevant Partner on your behalf but cannot guarantee that a refund or change will be granted, as this remains at the Partner's discretion and subject to their terms.
Travel Documents and Requirements
You are responsible for ensuring that you and all members of your travel party hold valid passports, visas, and any other travel documents required for your destination, as well as for complying with any health, vaccination, insurance, or entry requirements in force at the time of travel. We recommend arranging comprehensive travel insurance for your trip. Zaha Travels is not liable for any loss or expense arising from your failure to meet these requirements.
Intellectual Property
All content on this Website, including text, images, logos, graphics, and design, is the property of Zaha Travels or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.
Third-Party Links and Content
Our Website may include links to, or content and reviews relating to, third-party Partners and websites. We are not responsible for the accuracy of third-party content or for the availability, content, or practices of any linked websites.
Limitation of Liability
To the fullest extent permitted by law, Zaha Travels shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of the Website, or from acts, omissions, delays, cancellations, or service failures of any resort, hotel, airline, transfer operator, or other Partner. Our role is limited to planning, recommending, and coordinating arrangements with Partners on your behalf, and the ultimate provision of accommodation, transport, and other travel services remains the responsibility of the relevant Partner.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Maldives, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Maldives.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or for legal or operational reasons. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Website or our services after any changes constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms, please contact us:
Address
Ma. Elyzium, Buruzu magu, Malé, Maldives
Phone / WhatsApp
+960 768 5050Ready to start planning?
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