Privacy Policy

1

Information We Collect

We collect information in the following ways:

Information you provide to us

Contact details, such as your name, email address, phone number (including WhatsApp number), and nationality.
Travel details, such as your preferred destination, travel dates (including flexible date ranges), number of travelers, budget, and preferences, submitted through our "Plan My Trip", "Quick Inquiry", or similar forms.
Correspondence you send us by email, WhatsApp, phone, or through the Website's contact and inquiry forms.
Your email address when you subscribe to our newsletter ("Insider Updates").
Any other information you choose to share when communicating with our travel experts.

Information collected automatically

Technical data such as your IP address, browser type, device information, pages visited, and referring website, collected through standard server logs and similar technologies.
Cookies and similar tracking technologies, as described in Section 3 below.

2

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide personalized travel planning, itinerary, and resort or hotel recommendations.
Communicate with you about your trip, including quotes, bookings, confirmations, and travel support.
Coordinate arrangements with our resort, hotel, transfer, and airline partners on your behalf.
Send you newsletters, offers, and travel updates, where you have subscribed to receive them.
Improve our Website, services, and customer experience.
Comply with legal obligations and protect the rights, property, and safety of Zaha Travels, our customers, and partners.

3

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how visitors use the Website. This may include analytics and advertising tools, such as the Meta (Facebook) Pixel, which help us measure the performance of our marketing and show relevant offers to people who have visited our Website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Website.

4

How We Share Your Information

We do not sell your personal information. We may share it with:

Resorts, hotels, and travel partners — to obtain availability, rates, and to arrange and confirm bookings on your behalf.
Service providers — such as website hosting, email delivery, and communication providers, who process information on our behalf.
Tourism authorities — where required, in our capacity as a registered member of Visit Maldives Corporation.
Legal and regulatory authorities — where required by law, or to protect our rights, property, or safety, or that of our customers or partners.

5

Data Retention

We retain personal information for as long as necessary to respond to your inquiry, deliver our services, maintain business records, and comply with our legal and accounting obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

6

Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to our legal and record-keeping obligations.
Unsubscribe from our newsletter at any time by using the unsubscribe link in any email, or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 10 below.

7

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8

Children's Privacy

Our Website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9

Third-Party Links

Our Website may contain links to third-party websites, such as our resort and hotel partners or social media pages. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Address

Ma. Elyzium, Buruzu magu, Malé, Maldives

Email

reservations@zahatravels.com

Phone / WhatsApp

+960 768 5050

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.