Guest reviews on Google
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Andrew Edwards
7 months ago
Experienced very severe food poisoning on day 6 of my stay at the Nautilus. Butler was empathetic but what was absolutely unacceptable was the complete absence of any recognition or apology from General Manager Adan Gomez or any of the management team, despite us being there for 2 further days. It’s a tiny resort and was far from full and so there was no excuse not to do so - and to give you a sense of how this hotel truly treats its guests I was even charged for the meal which poisoned me. Perhaps this happens more than they’d like you to know which is why the General Manager didn’t do anything and didn’t seem bothered at all. Appalling treatment and service
K
Having been to numerous resorts in the Maldives, our experience at The Nautilus was overall decent. However, as an ultra-luxury resort that focuses on exclusivity, we found that nothing in particular stood out or impressed us. It was a good, but rather underwhelming experience.
The property itself is small and private, the modern rooms and facilities are on-par with other top resorts in the world. We all got great sleeping experiences thanks to the comfort of the beds.
However, where the property falls short is the service and general soft-product. To start, our butlers were very standard, carrying out their responsibility well but never going the extra mile that is expected at such a high-end resort. Occasionally, we weren't able to contact our butlers, even when we directly called them.
The dining experience also varies greatly depending on the day. During our stay, we ordered the Maldivian Chicken Curry twice – it came out different both times in terms of flavors and quality. This inconsistency, while minor, greatly affected our dining experience and is something the resort can work on in the future.
It was worth mentioning that the service you received also varied vastly across different staff members. While we were looked after extremely well by staff members like Lotto, this care was lackluster amongst others. Again, this is something that can easily be fixed with more thorough training and better management.
Lastly, we realized that the property's water treatment systems weren't the best. Our bathwater had a slight foul smell, which was also the case with the beach water around the resort. The house reef wasn't anything spectacular or worth mentioning either.
While we had a good time, we left the property with mixed feelings. We would recommend The Nautilus to those truly seeking a private experience that you could get at any beach island in the world, but would strongly advise others to consider other properties such as the Four Seasons at Landaa Giraavaru, all 3 Soneva properties, or even the more trendy Patina if you're looking for true Maldivian hospitality & a top notch experience.
M
A Slice of Heaven on Earth!
From the moment we arrived at The Nautilus Maldives, we were immersed in pure luxury and warmth. Every detail was thoughtfully curated, and the personalized service was beyond exceptional. Our villa was stunning - spacious, private, and elegantly designed with breathtaking views. The food was incredible, offering a perfect blend of international cuisine and local flavors. What truly set this resort apart was the genuine hospitality we felt not just like guests, but like cherished friends. This was more than a holiday it was a transformative experience. We can’t wait to return! Thank you Nappe and Team for always assuring we were taken care of from every possible aspect. Your kindness and professionalism truly stands out!
L
The Nautilus is the best luxury hotel in the Maldives, and one of the best I’ve visited in the world. The ‘no time’ concept makes this the perfect place to unwind from busy life. The island is beautiful and feels very private. The quality and selection of food and wine is world class. The hospitality and staff go above and beyond. This has been our second visit and we will be back again. Literal paradise on earth.
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Abdullah Al-Meshan
2 years ago
From the onset, The Nautilus Maldives set high expectations, promising an exceptional stay. I’m elated to say they surpassed these expectations. Tucked away in the Baa Atoll, this ultra-luxury private island resort encapsulates the true essence of Maldivian beauty.
The journey begins the moment you land at Mali airport. A resort agent ensures a seamless transition from the plane to the resort, taking charge of immigration procedures and baggage handling. The VIP launch, complete with snacks and a Muslim prayer room, creates an atmosphere of exclusivity.
The trip to the island on The Nautilus VIP seaplane is scenic and takes about 40-45 minutes, but it’s essential to note that the seaplane operates only during daylight.
Upon arrival, the warm greeting from the General Manager and the staff sets the tone for the stay. But it was our House Master, Yousra Bouchama, who truly made our stay special. Energetic, attentive, and ever-present, Yousra transformed our experience, ensuring every need was met with a smile. A special thank you to Yousra for her unparalleled dedication and warmth.
Our Ocean House with a Private Pool was the epitome of luxury. The unobstructed ocean views and the innovative glass flooring – offering a mesmerizing display of marine life right in our living room – were simply breathtaking. The excellence of the resort is further highlighted by the impeccable room cleaning service, which consistently met our standards and provided a comfortable and pristine living environment.
A noteworthy mention is the resort’s coral reef, a spectacle of nature that beckons guests to snorkel and explore. With free snorkeling gear and kayaks, as well as other delightful inclusions like daily deli-style snacks and limited free laundry services, the resort leaves no stone unturned in ensuring guest satisfaction.
Opting for half-board meant delicious breakfasts, dinners, and daily snacks at the Ocean Villa. The convenience of having meals in the villa is a thoughtful touch. However, there is room for improvement when it comes to the quality of the food. It would be great to see more attention to detail in this aspect in the future.
The 24/7 gym and padel court cater to fitness enthusiasts. Moreover, the prompt availability of a doctor on the island was reassuring, especially when we needed treatment for sunburn. Their timely and effective care was greatly appreciated.
A slight hiccup during our stay was the WiFi connection. While the island is a haven of relaxation and perhaps a digital detox is in order, it would be beneficial for those who need it to have a more robust connection.
A word of advice for future visitors: pack sunscreen and water shoes.
In conclusion, my heartfelt gratitude goes to The Nautilus Maldives for crafting an exceptional post-COVID vacation experience for my family and me. We left with memories etched in our hearts forever, hoping for the few minor improvements to perfect an already outstanding getaway.