Guest reviews on Google
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Preeth Gowdar
a month ago
Excellent experience! The resort being a relatively short distance from the airport meant that there was a very short amount of time between landing and being in our room. The beaches were outstanding with shallow, calm, turquoise waters. Service everywhere in the resort was perfect throughout, also with our host, Diana, being easily available over Whatsapp and staying in constant touch. We loved the food at the restaurants, especially because their vegetarian food was genuinely very good. The restort was overall very quiet and beautiful with massive gorgeous Banyan trees and natural tropical landscaping with natural and well maintained sand pathways. We loved our beach bungalow which was very private and a few steps away from what was essentially our own private beach. We are hoping we can somehow come back very soon!
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We recently completed a wonderful 3-night stay in Room 240 at the Sheraton Maldives Full Moon Resort & Spa, and it was truly an unforgettable experience. Traveling with a 1-year-old kid can sometimes be challenging, but the incredible hospitality and warmth we received made our family vacation completely stress-free and enjoyable.
The Service Highlights
The absolute highlight of our stay was the exceptional staff. A special shout-out to Anil, Hey man and Sorav for going above and beyond to ensure we had everything we needed. Their attention to detail and hospitality made us feel incredibly welcome from day one.
Culinary Excellence
The food was fantastic, and the culinary team took amazing care of us. Huge thanks to Chef Narayan, Chef Tamil, and Chef Praful for preparing such delicious meals and being so accommodating.
We spent a lot of our dining time at Masala Hut, where the food was spectacular. A big thank you to the wonderful stewards there who provided seamless, attentive service and made dining with a toddler an absolute breeze.
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Sarvajit Takkiar
2 months ago
We had an absolutely wonderful stay at this resort and would highly recommend it to anyone looking for a memorable and relaxing experience.
From the beautiful location and excellent facilities including 7 different restaurants / cafes and water activities like snorkeling, para sailing, fun tube ride, kayak, skate board etc to the warm hospitality, everything was truly exceptional.
A special mention and heartfelt thanks to Khadija @ Feast, Noor @ Anchorage, Hasan @ Masala Hut and Sous Chef & our connector Chamara for going above and beyond to make our stay so comfortable and enjoyable.
Their professionalism, kindness, responsiveness, and genuine care made a real difference. They consistently made us feel welcomed and valued throughout our stay.
It is the dedication of staff like them that truly sets this resort apart. Their excellent service and positive attitude deserve special recognition.
Overall, an outstanding experience, and we look forward to returning again.
The only thing we didn't like was the complimentary photo shoot at the resort which really needs an improvement.
Thank you to the entire team for making our stay so special!
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Jorge Rodriguez Vazquez
4 months ago
The Sheraton Full Moon has one of the most disappointing all-inclusive programs I have experienced.
While the staff is friendly, attentive, and clearly has a strong service culture, the all-inclusive package itself is extremely misleading. We paid approximately $150 per person per day for the all-inclusive package, yet many items are still charged separately. Even basic minibar snacks such as peanuts and cashews were not included.
In addition, the dining options became repetitive very quickly, as the menu remained largely unchanged throughout our stay, while numerous items still carried additional charges.
Another disappointing aspect is the lack of flexibility. If a guest departs early, there is no refund for the unused hotel night, nor for the unused all-inclusive day. In our case, we checked out a day early and received no credit whatsoever for the unused accommodations or meal plan.
The resort itself is beautiful, and most of the employees work hard to provide good service. However, my experience with the front desk was disappointing. On several occasions, I felt that any questions regarding charges or inclusions were met with resistance rather than a willingness to explain them. The overall impression was that guests were simply expected to accept additional charges without asking questions or seeking clarification. For a resort operating at this price point, I would have expected a much more transparent and customer-focused approach.
Unfortunately, the pricing structure, lack of flexibility, and limitations of the all-inclusive package do not match the expectations that most travelers would have when purchasing an all-inclusive vacation.
After traveling extensively around the world, I can honestly say this is one of the weakest all-inclusive programs I have encountered. I would strongly encourage future guests to carefully review what is and is not included before purchasing the package.
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Асем Закариянова
3 months ago
This year we visited the Sheraton Maldives Full Moon Resort & Spa, and we are truly happy that we chose this island. There are so many wonderful things we would like to mention.
First of all, we arrived at the airport at 8:00 a.m., where we were warmly greeted by the resort staff. Everything was perfectly organized. About 30 minutes later, we were transferred to the island by speedboat. According to the hotel's website, check-in was scheduled for 3:00 p.m., but to our pleasant surprise, we were checked in immediately upon arrival.
We stayed in a beachfront cottage. Everything was spotless. Our room was cleaned twice a day, and we always had fresh towels. We especially loved the tropical outdoor shower and the semi-open bathroom under a roof. The shower, sink, and toilet were all impeccably clean and well maintained.
The entire island was constantly kept clean without ever disturbing the guests. There were also plenty of activities to enjoy, including darts, bocce, Jenga, table tennis, tennis, a football field, and a fitness center.
We chose the Full Board package with all-inclusive benefits. The restaurants had a warm and cozy atmosphere, and the food was absolutely delicious. We would especially like to mention the Mexican restaurant, Kakuni. The dishes were incredibly tasty, beautifully presented, and the bar served amazing cocktails.
The restaurant staff were always friendly, and even though we do not speak English, communication was never a problem.
We would like to express our heartfelt gratitude to the entire resort team. Everyone was welcoming, kind, and always smiling.
A special thank you goes to Diana, who was our Russian-speaking guest relations host throughout our stay. She did an outstanding job, sending us the daily activities schedule every day, staying in touch at all times, and helping us with any questions or requests.
We would also like to give special recognition to Azzam at the Indian restaurant and Toriqul at Kakuni Hut- they are simply the best! We also want to thank Ekaterina and Elizaveta, who were always happy to explain everything, give recommendations, invite us to activities, and stay in touch whenever we needed them.
In fact, we would like to thank every single member of the team. You made our vacation truly unforgettable. We wish you all the very best and hope to return again someday!