Guest reviews on Google
L
We had a lovely stay at Jetwing Beach hotel. The staff were very friendly, the food was amazing, great location right on the beach and walking distance from the main strip of shops.
A real highlight was the sustainability tour, where we shown behind the scenes of the hotel’s commitment to sustainable practices. So great to see a business where values meet reality.
C
Was the first stop on our trip, some where to kick back and relax which it achieved. All the staff are so friendly and wanting a chat. The room we stayed in was very big and had everything we needed. Only issue was the blind being broken but wasn't a conference. The pool was nice and chilled with sun loungers on the sand under umbrellas. Breakfast would cover anyone's cuisine, I had the omelette and chicken sausage and can't be faulted. All in all was a lovely stay and just what we needed after a day of travelling. Would recommend.
D
Dilani De Silva
3 months ago
We had a wonderful stay at this hotel. The room was very spacious, clean, and comfortable. The food was absolutely delicious, with a great variety of options. The breathtaking beach view made our stay even more special. The staff were friendly and welcoming, and the overall atmosphere was relaxing and enjoyable. I highly recommend this hotel to anyone looking for a comfortable beachfront getaway.
A
Had an absolutely amazing stay at Jetwing Beach and honestly we were extremely satisfied with the entire experience from start to finish. The rooms were one of the best parts of the stay, very spacious, clean, modern, and beautifully maintained. We also got a really nice view, which made the experience even more relaxing and enjoyable. Housekeeping and room service were excellent throughout the stay, and whenever we requested something, the staff attended to it quickly and professionally.
The hospitality here is genuinely outstanding. The staff were incredibly kind, welcoming, and always ready to help with a smile. The overall atmosphere of the hotel feels peaceful, luxurious, and very family friendly. The restaurant areas were also really well designed, clean, and comfortable, making every meal feel enjoyable. The buffet food had great variety and tasted consistently good throughout our stay.
Another thing we really loved was the access to multiple swimming pools and the beautiful beachfront. The pools were clean, spacious, and perfect for both relaxing and spending time with family. The ocean view and beach access were absolutely amazing and easily one of the highlights of the trip. From the gym facilities to the pool areas and the overall cleanliness of the property, everything was maintained to a very high standard.
Overall, Jetwing Beach continues to deliver an excellent experience with amazing service, beautiful rooms, great food, and a relaxing atmosphere. We genuinely enjoyed every part of the stay and would definitely love to come back again in the future.
A
Anna-Maria Nunez Vega
a month ago
I’ve been coming to Sri Lanka regularly for business and decided to try Jetwing this time after being disappointed with my usual hotel.
The location is beautiful and the views from the rooms are fantastic. I stayed three nights in total, one night upstairs and two nights on the ground floor. The upper-floor room offered much better privacy and great beach views, while the ground-floor room was extremely convenient with direct access to the pool, beach and restaurant. One simple improvement would be replacing the blinds with sheer and blackout curtains, which would greatly improve privacy and make the rooms feel much cosier.
The rooms are quite old, as mentioned in other reviews, but reasonably well maintained. The bed was very comfortable. The AC in the upstairs room was too weak even at the lowest setting, while the ground-floor room was better.
Breakfast was excellent, and I say this as a frequent business traveller who stays in five-star hotels around the world. Very good selection and food quality. The only recurring issue was the coffee machine, which had apparently broken down twice during my stay.
Dinner was much less impressive. The tuna tartare was okay, the Tom Yum soup did not taste authentic, and all three beef steaks were overcooked and quite chewy.
The biggest weakness, however, is the service and communication. Before arrival I tried to arrange an airport transfer. After receiving no reply, I called the hotel and had to call four times before reaching the right person, including one call where I spent around 10 minutes on hold before being disconnected.
Our plans later changed and I needed to add an extra night. Despite messaging the hotel, including on WhatsApp, I received no reply before arriving. Adding the night at reception then took a long time, and I still have not received the invoice despite requesting it several times.
The most disappointing situation was on our last evening. My colleagues had an early flight and wanted to book one room so they could shower and change before leaving. Reception told us the hotel was fully booked, while Booking.com was showing three rooms available for that same night.
For my own airport drop, reception was unsure of the price and said they would “take a note” of my request. Two hours later, while I was asleep, I received a call asking whether I actually wanted the transfer.
Overall, this hotel is a mixed bag. The property, views, breakfast and rooms are good enough that I would probably stay again, but the communication and coordination need significant improvement. Too many simple requests became unnecessarily complicated.